Terms & Conditions


Welcome to the petbackhome.my website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, THE MALAYSIAN KENNEL ASSOCIATION, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. “Pet Back Home” means THE MALAYSIAN KENNEL ASSOCIATION, a company incorporated in Malaysia under registration number 000457-K and having its registered address at 8A, Jalan Tun Mohd Fuad 2, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Malaysia. Online payments that you make through the site will be processed by our payment service provider, iPay88 Sdn Bhd.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Orders and Specifications

  1. Order acceptance and completion of the contract between the Buyer and Pet Back Home will only be completed upon Pet Back Home issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, Pet Back Home shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. Pet Back Home shall furthermore be entitled to require the Buyer to furnish Pet Back Home with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
  2. No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of Pet Back Home and on terms that the Buyer shall indemnify Pet Back Home in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by Pet Back Home as a result of the modification or cancellation, as the case may be.


The price of the Goods and/or Services shall be the price stated in Pet Back Home’s website at the time which the Buyer makes its offer purchase to Pet Back Home. The price excludes the cost of packaging and delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to Pet Back Home in addition to the price.

Refund and Cancellation Policy

All purchased payments from petbackhome are non-refundable.

  1. As for Microchip products, the customer require to purchase a new microchip in the events of malfunction after implant into the pet.